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Delivery Information

Delivery

We are currently offering free worldwide delivery on all orders, which is automatically applied at the checkout. This will be a standard delivery only.

All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless states otherwise. You will receive a confirmation email once your order has been shipped with a tracking number.

UK TRACKED SHIPPING Royal Mail:

Standard (48hrs) - Free

Express (24hrs) - £9.99

ORDER PLACED BEFORE 1PM UK TIME

EUROPE TRACKED SHIPPING DHL:

Standard (48hrs)- £15.00

Express (24hrs) - £25.00

ORDER PLACED BEFORE 1PM UK TIME

REST OF THE WORLD TRACKED SHIPPING DHL:

Standard (48hrs) - £25.00

Express (24hrs) - £30.00

ORDER PLACED BEFORE 1PM UK TIME

Signing for Your Delivery

Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail or DHL, you will also find the tracking number in your order confirmation.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

We cannot be held responsible for goods that are lost or delayed in transit.