Shipping & Returns

Shipping and Returns

UK Delivery

Delivery costs £5.00 per order and will be sent via Special Delivery Next Day Service. This is very secure and will require someone to sign for your parcel. We will notify you by email the day the order is dispatched. We aim to deliver all orders within 7 days but as all the jewellery is made to order, sometimes it may take a little longer. If you do need the items by a certain date please email info@deborahlyons.co.uk to see if we can accommodate this. All payments must be received and authorised before shipment.

International Delivery

International delivery costs £10.00 per order and will be sent via International Signed for Delivery. A fully insurable and trackable service, which is secure and reliable. We aim to deliver all international orders within 2-3 weeks but as all the jewellery is made to order, sometimes it may take longer to be delivered. Prices are in GB Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Signing for Your Delivery

A signature will be required on delivery of your order.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

We cannot be held responsible for goods that are lost or delayed in transit.

Returns and Refund Policy

We hope that you are pleased with your item, but, if you are not, we are happy to exchange it or refund it for you. Please contact us within 7 days of receipt to arrange the exchange / refund of the item or items. They must be sent back in their original packaging and in an unworn condition. We will then arrange the exchange.

To arrange an exchange / refund, or if the item you received is faulty or not what you originally ordered, please email jennie@deborahlyons.co.uk quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 7 days of receipt.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.